We offer a friendly, good quality, one-on-one support service via email. We endeavor to send the first reply to your inbox, within 24 hours on working days.
Very occasionally, there might be a slight delay in responding.
If you send a support request, please provide as much information as you can. This will help us to resolve the issue faster. Please use the same email that you used when you purchased the theme.
We will try to help you with any type of query, but technical support will take priority over modifications support.
Sometimes we will ask you to send us a temporary admin login to the WordPress dashboard or FTP details. You accept all responsibility when doing this, and although we are very careful, we can’t be held responsible for any inadvertent, misconfigurations or errors we might cause.
Please note that we may use your provided email address to send you occasional promotional emails about new theme releases and important updates. We will never share your email address with third parties and will never send you spam. You always have a choice to unsubscribe if you wish.